*** Returns will not be accepted during the COVID-19 pandemic. ***
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Replacement filters and pre-filters cannot be returned. * There is a 48-hour cancellation grace period for orders. After this time, your order is considered in queue for fulfillment and delivery. Orders placed by a medical or commercial customer will be charged a 30% cancellation fee plus shipping fees (if applicable) for cancelled orders.
Each item Austin Air Canada receives into inventory is inspected on arrival into Canada from the USA prior to shipping to the end consumer. The products also have the Canadian warranty registration cards added during this inspection.
1) To be eligible for a return, your item must be in the same condition that you received it. Your product cannot be used during a renovation (including painting), to filter chemical gases, to filter secondhand smoke (tobacco or cannabis) or to filter forest fire smoke. It must also include and be packaged in all the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Once you have received a return authorization, you should mail your product to: Austin Air Canada - Attn: Returns 725 McMurray Rd Waterloo Ontario CA N2V1Y2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping (even if free shipping was offered, there was a shipping cost incurred by Austin Air Canada) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.